Key Skills and Technologies
Timeline of Roles & Achievements
2019 - Present
Application Support Engineer (L1-L3) - JP Morgan Chase ~ Contract
Ensure 99.9% system uptime for 200+ critical applications by leveraging Splunk, Datadog, and AWS CloudWatch, reducing incident resolution time by 30% and downtime by 20%.
Provide on-call support for high-priority incidents, ensuring continuous service availability, including weekends, and collaborate with cross-functional teams to drive rapid issue escalation and resolution.
2018 - 2018
Big Data Programmer Analyst - Cognizant
Completed rigorous, hands-on training in big data technologies and programming, mastering industry-leading tools like Hadoop, Spark, and advanced data processing frameworks to efficiently manage and analyze complex datasets.
Developed expertise in building robust data pipelines and leveraging cloud platforms for scalable, high-performance data storage and processing solutions.
2013 - 2017
Supply Chain Data Analyst - Lockwood International
Transformed the supply chain operations through strategic data analysis and management, influencing the selection of 3PL providers and achieving a game-changing 10% cost reduction, resulting $5.5 million in savings.
Developed complex SQL queries, conducted impactful data analysis, and implemented ETL processes for seamless data integration. Demonstrated a proven ability to deliver actionable insights and resolve data-related issues, driving operational efficiency and informed decision-making.
2012 - 2013
U.S. Customs Data Analyst - Saipem America
Led cross-functional teams to ensure export control compliance for high-value equipment, collaborating closely with project managers, Subsea Engineering, and 3PL providers.
Conducted monthly internal audits and reviews of export processes, ensuring 100% compliance in customs audits and reducing potential compliance risks by 20%.
2008 - 2011
Supply Chain Business Analyst - ThyssenKrupp Aerospace
Developed a logistics strategy that reduced transportation costs by 18% over 3 years and implemented an inventory tracking system, improving accuracy by 25% and reducing waste by 10%.
Optimized material flow and supplier performance, cutting lead times by 15%, boosting delivery performance by 20%, and reducing late deliveries by 10% through proactive risk management.
2002 - Present
Education and Certifications - Minnesota State University - Mankato, MN
Bachelor of Information Management — 2005
Big Data and Business Intelligence Certs
APICS CPIM (Certified in Production and Inventory Management)